Hotel Directory

Dear Guest,

Thank you for choosing Malena Hotel & Suites **** Adults-only for your stay on the beautiful island of Crete.

Welcome to Malena Hotel & Suites **** Adults-only, a stone’s throw from the Amoudara beach, just a few minutes from Heraklion City and the exits of the highway. Malena Hotel & Suites **** Adults-only is ideally located for exploring Crete and for business travelers.

The brand new-facilities of Malena Hotel & Suites **** Adults-only green surroundings, included 36 rooms & suites, restaurant, pool bar, jacuzzi, sauna, fitness open room and parking space and 24hours reception.

The management team and our staff are delighted to be at your disposal and we hope to make your stay pleasant and memorable.

To ensure that you will enjoy our accommodation including facilities and services, please note the following points.

As part of the Terms & Conditions of your stay at Malena Hotel, all guests are required to comply with the hotel directory as outlined on our website. This directory provides detailed information about our hotel policies, services, and amenities. Failure to adhere to these guidelines may result in additional charges or modifications to your stay. We encourage all guests to familiarize themselves with these details to ensure a harmonious and enjoyable experience at our property. Your booking and continued use of our services imply your agreement to these terms.

“Malena” Restaurant

We are proud of our Chef and his Team as they make exceptional work every single day for the menu to offer you a gastronomy experience. The menu depends on the period of local and fresh goods.

Malena Restaurant located on the ground floor in front of the pool area and serves a wide variety of choices, that also offers vegetarian and gluten free plates, in order to meet every guest's needs.

The breakfast is served buffet style. A variety of fresh and local goods, jam, eggs, along with a full range of hot and cold beverages such as coffee, tea, soft drinks, fresh orange juice and other juices. Breakfast time: 07:30 - 10:30hrs, Late Breakfast time: 10:30 – 11:00hrs

The Brunch is served in ala carte style. We offer snacks of local & fresh goods, burgers, club sanduits, chicken nuggets, pasta,etc. Brunch time: 13:00 - 17:00hrs

The dinner is served in degustation style and it includes 5 courses per person. The philosophy is to taste our signature dishes which are cooked carefully with love and appreciation for our guests and the local goods. Dinner timer: 19:00 – 21:30hrs

Kindly note that early breakfast/lunch box/late dinner is offered upon request and one day in advance till 19:30.

Bar - Pool Bar is located on the ground floor at the pool area and serves soft drinks, local drinks, wine and cocktails. Operates from 10:00 till 19:00

Infinity Pool is located on the garden front of the pool bar and operates from 10:00 till 19:00. Pool or beach towels are offered with extra charge. Showering is mandatory before using it.

Outdoor Jacuzzi is located on the garden and operates from 10:00 till 19:00. The maximum capacity is for 4 guests. Is available upon reservation and it is offered with extra charge. Showering is mandatory before using it.

Outdoor Sauna is located on the garden and operates from 10:00 till 19:00. The maximum capacity is for 2 guests. Is available upon reservation and it is offered with extra charge. Showering is mandatory before using it.

Outdoor Gym is located on the garden and operates from 10:00 till 19:00. Gym is free of charge. Using a towel is mandatory during your exercise.

Private parking is available free of charge

Free Wi-Fi in all rooms and all over the hotel

Front Office - Reception

- 24hrs Reception is always at your disposal

- Express Check-in & check-out experience

- Luggage room

- Concierge services with extra charge

- Wake up call

- Satellite TV

- Pool/beach towels available with extra charge

- Free Wi-Fi in all rooms and all over the hotel

- Check in time: 14:00 hrs, Check out time : 12:00 hrs

- Day use stay, extra charge

- Early Check in/out: upon request, 1 day in advance, depends on availability, extra charge

Rooms – Housekeeping

- Daily housekeeping and cleaning service for the rooms and all over the hotel

- Bath towels are changed day by day and upon request

- Linen are changed twice a week

- Amenities replacement and upon request

- Extra pillows upon request

- Mini Fridge

- Kettle and materials for Coffee/Tea

- Iron available upon request

Concierge-hospitality services (extra charge-upon request)

- Private transfer from/to airport/anywhere

- Rental car to explore the island

- Excursions all over the island

- Thematic private tour

- Boat trip on the mediterranean sea

- Cretan Winery tour

- Cretan Wine tasting

- Horse riding by the beach

- Special occasion surprise

- Massage treatment

- Laundry & iron services

- Other legal experiences-services you may require

Our receptionists are always at your disposal for more information.

1. Non-residents/guests:

● Guests up 14 years old are not allowed

● Non-residents are welcome on the hotel premises upon purchase

● Our hotel is aligned with current Covid19 protocols, thus non-residents have to show at the reception their credentials

2. Beverages:

● For your personal safety, no glasses are allowed around the pool, in the garden areas and in the guest rooms. Please use only the disposable cups available at the pool bar.

● All drinks will be charged according to the prices listed on the menu.

● Our staff are strictly instructed not to serve alcohol to guests under certain conditions, which are specified below:

● If a guest is seen abusing alcohol*

*Please note that the Hotel Management is obliged to abide by Greece regulations according to which the Management reserves the right to refuse the provision of services to intoxicated guests.

3. Food Consumption:

All meals and snacks must be consumed only in the designated food outlets. Take-away is not allowed for hygiene reasons.

* Please not that for your utmost comfort and safety, we kindly request that you inform us of any allergies or dietary restrictions before your arrival. This will enable us to personalize your experience and ensure a delightful and worry-free stay at our hotel.

4. Packed Lunches and Take Away:

For health & safety reasons, packed lunches and take-away meals are strictly prohibited.

NOTE: Drinks and food from external providers are prohibited to be consumed inside the hotel.

5. Dress Code:

Please note that for your own health and safety, you are not allowed to enter the Restaurant barefooted or/and in wet clothes.

6. Personal items:

You are advised to keep your money and other valuable items in a secure place. Every guest is responsible for its own personal items and The Hotel shall not be liable for any loss/theft of any valuables/cash or document(s). Safe boxes are available in the rooms and at the reception.

For more information, such as opening hours in restaurant and bar areas, please advise your room directory.

Alternatively, you may contact reception or our Hotel Management team.

KINDLY NOTE:

Please be advised that the management of the hotel reserves the right to change any information provided in this leaflet, without any prior notice.

Malena Hotel & Suites **** Adults-only

A. Papandreou 28, Amoudara, Gazi,

Heraklion, Crete, 71414

Tel: +30 281 025 1006

Email: info@malenahotel.gr

Website: https://www.malenahotel.gr