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General Terms & Conditions

Please read these Terms & Conditions carefully as these conditions incorporate the basis on which bookings for the Malena Hotel (the “property”) are accepted. The Terms & Conditions below are for bookings made directly via the property’s website or through its alternative direct reservation channels.

By using this Site, you agree to be bound by these terms and conditions.

We may revise these terms & conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the Site may be governed by additional terms and conditions. Where this is the case you will be notified accordingly of those additional terms and conditions.

Payment Policy

A valid Credit Card is required at booking time. The credit card used at the time of booking must be presented by the guest together with positive identification on check-in at the property. Please refer to the payment policy stated during the reservation procedure to be informed for your reservation’s specific payment policy. Payments with your credit or debit card are safe because they are made through Eurobank. No item of your payment is stored and managed by our site. Therefore you can secure your transaction without worry. For more information please do not hesitate to contact us.

Offers

Best price guarantee. If you find a better price than our site for the next 48 hours then we will adjust the price immediately.
Free airport transfer. For reservations longer than 4 days you will receive a free transfer from Heraklion Crete Airport.
Free parking. We provide free parking during your stay.
10% discount on spa therapy. You get a 10% discount on spa treatment per day.
10% off at the bar and restaurant. You get a 10% discount at the bar and restaurant all day.
Late Check-out upon availability. Late Check-out only when if this is possible depend of availability.

 

Cancellation Policy

Each rate booked at Malena Hotel, is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the rate booked. The property reserves the right to cancel or modify reservations under the circumstances where it appears that a customer has provided an invalid credit card, engaged in fraudulent or inappropriate activity, or the reservations contain or resulted from a mistake or error. In addition, the property also reserves the right to cancel or amend bookings if they do not adhere to its terms & conditions. Please refer to the cancellation policy stated during the reservation procedure to be informed for your reservation’s specific cancellation policy.

Pricing Errors

Malena Hotel reserves the right to cancel contracts based upon incorrect information being displayed in relation to price or service at any point in time.

Foreign Currency

Payments will be made only in hotel’s local currency. Other currencies used during the booking procedure are shown only for informative reasons.

Relocation

In the rare unexpected event whereby the property cannot provide accommodation as previously confirmed, the property will comply with its standard of obligation by undertake to relocate guests into an alternative property of equal or better grading at no expense to the guest. Should there not be a property of equal or better grading in the vicinity of the original booking, it may be required to provide guests with a property of a lesser grading. If this is the case, any reduction in costs will be refunded to the guest. The alternatives offered are at the property’s discretion. Should the guest wish to choose a property of a standard other than offered under this condition, then the guest will be required to pay any difference.

Disclaimers

The information and material contained in this website and the booking engine are believed to be accurate and complete at the time of their posting. Although Malena Hotel and its affiliates attempt to ensure that all information and material remain current and accurate, they are subject to change without notice and OMILOS HOTELS PAPADAKIS SINGLE MEMBER PC and its affiliates do not warrant their accuracy, completeness and currency at all times. In addition, OMILOS HOTELS PAPADAKIS SINGLE MEMBER PC and its affiliates do not warrant the accuracy, adequacy or completeness of software algorithms and expressly disclaim liability for errors or omissions in any software algorithms. No warranty of any kind, implied, express or statutory, including but not limited to warranties as to non-infringement of intellectual property rights or third party rights, title, latent defects, uninterrupted service, merchantability, fitness for a particular purpose and freedom from computer viruses, is given in conjunction with the information, materials and software algorithms.

As a condition of your use of this website, you warrant to OMILOS HOTELS PAPADAKIS SINGLE MEMBER PC that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Although OMILOS HOTELS PAPADAKIS SINGLE MEMBER PC may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on this Website, OMILOS HOTELS PAPADAKIS SINGLE MEMBER PC is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Website. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law OMILOS HOTELS PAPADAKIS SINGLE MEMBER PC will fully cooperate with any law enforcement authorities or court order requesting or directing OMILOS HOTELS PAPADAKIS SINGLE MEMBER PC to disclose the identity of anyone posting any such information or materials.

Exclusion of Liability

In no event will OMILOS HOTELS PAPADAKIS SINGLE MEMBER PC and its affiliates be liable for any damages, including without limitation, direct or indirect, special, incidental, moral or consequential damages, loss of profits, opportunities or information or for expenses arising in connection with this website, any software algorithms available on this website, nor with any hyperlinked website or for the use of or the inability to use such material, software algorithms or hyperlinked website by interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if OMILOS HOTELS PAPADAKIS SINGLE MEMBER PC is advised of the possibility of such damages, losses or expenses. Software algorithms made available and hyperlinks to other Internet resources are at your own risk. The content, accuracy, opinions expressed, and other links provided by these software algorithms and resources are not investigated, verified, monitored, or endorsed by OMILOS HOTELS PAPADAKIS SINGLE MEMBER PC.

Links to Third Parties

OMILOS HOTELS PAPADAKIS SINGLE MEMBER PC does not control any third party website and is therefore not responsible for the content of any linked website or any link contained in a linked website. OMILOS HOTELS PAPADAKIS SINGLE MEMBER PC provides such links only as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by OMILOS HOTELS PAPADAKIS SINGLE MEMBER PC of the linked website or any information contained in it.

Governing Law and Jurisdiction

The products and/or services described in and available through the site may not be available in your country. We make no representation that the services or products offered in the site are appropriate or available for use in any particular location. The site is operated from Greece and it is governed by the laws of Greece.